E-mail is the most important electronic communication medium for governments with their constituents. While there are a lot of maturity models and benchmarking studies focusing on the technological and organizational integration of information technology in governments, the “customer side” of e-government maturity has been often neglected. Replicating studies from Australia, New Zealand, Sloven...

The standard RFM models used by direct marketers include behavioral variables, but ignore the role of marketing communications. In addition, RFM models allow customer responsiveness to vary across different customers, but not across different time periods. Hence, the authors first extend RFM models by incorporating the effects of marketing communications and temporal heterogeneity. Then, using ...

The high cost of attracting new customers on the Internet and the relative difficulty in retaining them make customer loyalty an essential asset for many online vendors. In the non-Internet marketplace, customer loyalty is primarily the product of superior service quality and the trust that such service entails. This study examines whether the same applies with online vendors even though their ...

Supply chains are constantly exposed to various risks. An incident or uncertain event, which has positive or negative effect on the objectives of a project, is called a risk. According to this identification, analysis and prioritization of risks may have a significant role in the success of the project. The purpose of risk management is to reduce the risks of non-achievement of these object...

Supply chains are constantly exposed to various risks. An incident or uncertain event, which has positive or negative effect on the objectives of a project, is called a risk. According to this identification, analysis and prioritization of risks may have a significant role in the success of the project. The purpose of risk management is to reduce the risks of non-achievement of these object...

Research aims to examined further affect from application design, customer services, fulfillment, responsiveness, compensation, contact, e-service quality, e-WOM, e-recovery on e-loyalty and its impact online repurchase intention. Data analysis method used PLS-SEM through total of 164 respondents Sayurbox application's users. The finding showed nine antecedents, likewise mediating variable, eig...