Background: Health care services are  costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we aimed to determine the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creating strategies to improve health care quality.  Method: In this descriptive cross-secti...

objective: to find out the quality of anc in the upazila health complexes (phc centres) of bangladesh. materials and methods: this cross sectional study was done in purposively selected three upazilas among the clients receiving antenatal care (anc). data were collected with questionnaire cum checklist in the context of two aspects of quality issues, namely assessment of physical arrangements f...

introduction: one of the important aspects in high quality health care system is delivering health services in an appropriate way which can lead to development of the systems. patient satisfaction is a quality indicator that has the potential to provide valuable information about the care delivered by an emergency medical services system (ems). this indicator is considered as an important marke...

background & aim: maternal satisfaction of health services is an inherent element of healthcare policies, and quality of midwifery care essentially influences this parameter. this study aimed to evaluate maternal satisfaction of postpartum care and its association with midwifery care at the urban health centers of mashhad, iran in 2012. methods:this descriptive, cross sectional study was conduc...

BACKGROUND Health-related millennium development goals are off track in most of the countries in the sub-Saharan African region. Lack of access to, and low utilization of essential services and high-impact interventions, together with poor quality of health services, may be partially responsible for this lack of progress. We explored whether improvement approaches can be applied to increase uti...

background and objectives: given the growing concern focused on the continuous improvement of the quality of care, safety and customer satisfaction, the ibn sina university hospital (chis) has started an ambitious program for institutionalization of quality management at the establishments under the chis, in general, and the iso certification 9001v2008 of its biomedical analysis laboratories, i...

background: lack of access to health services has been mentioned as one of the main causes of health inequity in health system. the aim of this study was to measure horizontal inequity in access to outpatient services in shiraz. method: this household survey was conducted among 1608 participants above 18 years in shiraz in 2012. four-stage sampling was used. according to high amount of zero-val...

introduction: the scientific, technological and economic development of a society is closely related to its public health. therefore; improvement of health service quality along with increasing the number of health facilities is one of the main concerns of health care authorities in developed countries. this study was designed to compare accreditation models of health care organizations in euro...