due to the importance of “service quality and customerssatisfaction” subject, this study seeks to investigate and prioritize thefactors which are effective on service quality and customers satisfactionusing grey relational analysis (gra) method. in the case of statisticalpopulations with large sizes, none of the other methods can competewith gra from the viewpoint of calculation accuracy. the s...

The purpose of this research paper is to develop a framework to understand the consumer’s preference affecting variables and consumer’s perception choice in telecommunication service providers in India. The present study use a hybrid approach to access the relative efficiency based on fuzzy AHP and DEA model. The fuzzy AHP is used to determine weights of the consumer’s preference as criteria an...

This paper presents a critical review of the work published at ICSE’2016 on a practical guide of quality indicator selection for assessing multiobjective solution sets in search-based software engineering (SBSE). This review has two goals. First, we aim at explaining why we disagree with the work at ICSE’2016 and why the reasons behind this disagreement are important to the SBSE community. Seco...

Measurement and the following evaluation of performance represent important part of management. The paper focuses on indicators as the basic elements of performance measurement system. It emphasizes a necessity of searching requirements for quality indicators so that they can become part of the useful system. It introduces standpoints for a systematic dividing of indicators so that they have as...

Discusses the interaction between socio-economic systems and their natural environment, by examining the indicators of sustainable development. Areas covered by the operationalization of sustainable development indicators; Details on the global nature of environmental problems; Important strategy of the operationalization of sustainable development; Link between economic data and ecological ind...

BACKGROUND The search for quality requires assessment tools in the various subdivisions of a health complex. In diagnostic medicine, they are scarce and in ergometry suggestions of indicators were not found. OBJECTIVE To establish indicator for quality control on ergometry based on III Guidelines of the Brazilian Cardiology Society About Ergometric Test; to verify the percentage of tests that...

xi Zusammenfassung xiii Statement of Contributions xv Acknowledgments xvii List of Symbols and Abbreviations xvii  Introduction  . Introductory Example . . . . . . . . . . . . . . . . . . . . . . . .  .. Multiobjective Problems . . . . . . . . . . . . . . . . . . .  .. Selecting the Best Solutions . . . . . . . . . . . . . . . . .  .. The Hypervolume Indicator . . . . . . . . . ...