As information technologies evolve and demands of enterprises on larger data and integrated info services keep growing, the market of cloud services (CS) attracts many more players nowadays. However, the quality of the services may vary due to different service capabilities and a service often requires integration with other services, CS providers need a standard way in implementing and improvi...

This thesis presents contributions within the field of process capability analysis. Process capability analysis deals with how to assess the capability of processes. Based on process capability analysis one can determine how the process performs relative to its product requirements or specifications. An important part within process capability analysis is the use of process capability indices. ...

This paper describes the use the Information Orientation (IO) Maturity Model as the basis of a MBA course-based project. The IO model explicitly draws the relationship between business performance and several information and technology management concepts. More importantly, the IO Model is accompanied by a specific method of gathering and analyzing data, and includes general recommendations on ...

Background In the past decades, maturity models have become important tools to visualize progress in adopting processes and standards and to benchmark companies in their industry (Becker et al. 2009). Two of the best known and oldest maturity frameworks are the Capability Maturity Model (CMM; Paulk et al. 1993; Watts 1987) and its follow-up, Capability Maturity Model Integration (CMMi; CMMI Pro...

Multivariate Process Capability Indices (MPCI) show how well a manufacturing process can meet specifica-tion limits when quality characteristics enclose a relative correlation. Process capability is an important and commonly used metric for assessing and improving the quality of a production process. When quality charac-teristics of a product are correlated then an attractive comes close to MPC...

Alternative definitions of Process Capability Indices (PCIs), based on different approaches, have been proposed in literature. Most of the research works related to Process Capability Indices assume no gauge measurement errors. However, in industrial applications, despite the use of highly advanced measuring instruments, account needs to be taken of gauge imprecision. The aim of this paper is f...

In modern electronics, specifications for products have constantly been tightened due to performance competition. The processes for product development and manufacturing have been developed to meet the tighter specifications and quality requirements. The development of test methods and measurement devices have not been as fast, and as a consequence, the relative impact of measurement errors has...

Models describing business processes in a company nowadays have the drawback that they are not machine-processable for two reasons: First the terminology is not formalized. Second the dynamic semantics of the process model is not formally defined. Thus, many discussions and human work is necessary in order to create and maintain process models. However, with a semantic annotation of process mod...

The mechanical properties of steel are the most important factor in the safety of structures that must be stable and appropriate. In order to investigate whether the process capability of steel production meets the quality requirements or not, Sung et al. proposed a procedure to evaluate the production and quality control of steel manufacturing. This evaluation model uses statistics to judge th...

There is a strategic need for a cost-effective method of conducting ISO/IEC 15504 conformant assessments of the capability of software development projects. This applies particularly in the case of SMEs for whom the cost of a full three to four day assessment may be prohibitive. The Rapid Assessment for Process Improvement for software Development (RAPID), has been developed to address this nee...