Technical Support (TS) is a post sales service provided to users of Information Technology (IT) products where, ideally, TS advisors respond to users’ needs in a timely and effective way when they have problems using a product. Users are not fully satisfied with company-based TS services; partially due to the lack of guidance and support on how they should use information to learn about their s...

Beginning in the 1870s and continuing for over three-quarters of a century, the Draper Company was the dominant force and worldwide leader in shaping mechanical innovations in the cotton textile industry. The Draper Company was the central and directing agency in the development and continued improvement of high-speed ring spinning (the most important spinning innovations of the late 19th centu...

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The goal of this paper is to present the ergonomic process of an automotive company, whose focus is on the adaptation of the work conditions to the psychophysiological characteristics of its employees. The planning and the development of the ergonomic actions took place in three distinctive stages: ergonomic analysis of the work post (stage 1), ergonomic adaptations (stage 2) and Ergonomic Comm...