This study focuses on the antecedents and consequences of Internet buyer regret in the overall purchasing process. We examine the roles that search effort, service-attribute evaluations, product-attribute evaluations and post-purchase price perceptions play in determining buyer regret and satisfaction in e-commerce. Furthermore, the study examines the consequences of regret and satisfaction in ...

Structural equation modeling employing the partial least squares method (PLS-SEM) has been extensively used in business research. Often the use of this method is justified based on claims about its unique performance with small samples and non-normal data, which call for performance analyses. How normal and non-normal data are created for the performance analyses are examined. A method is propo...

South African cell phone users are increasingly turning their cell phones into platform for financial transactions. The penetration of cell phone banking has reportedly more than doubled in the past few years. This study provides an update to an earlier study conducted by Brown, Cajee, Davies and Stroebel (2003) on the predictors of cell phone banking adoption in South Africa. A cross-sectional...

Nelson and Startz (Econometrica, 58, 1990), Maddala and Jong (Econometrica, 60, 1992) and Wolgrom (Econometrica, 69, 2001) have shown that the density of the two-stage least squares estimator may be bimodal in a just identified structural equation. This paper further investigates the conditions under which bimodality may arise in a just/over-identified model. JEL Classification C30

This paper examines customer perceived value as one of the most important marketing concepts in business markets and its mediating role between corporate reputation and word of mouth. Corporate reputation represents an intangible asset for the company and its positive influence on customer value has been widely researched. Additionally, reputation is usually related with the concept of word of ...