Relational orientations vary across customers, so marketing activities should be customized to individual customers or market segments. However, little is known about the underlying processes that influence how customers bond with a service firm and its employees. This article explains customer-firm and customer-employee relationships using attachment theory. It provides theoretical and empiric...

Abstract Various intervention programs for fostering at-risk students’ understanding of basic concepts (such as place value or meanings multiplication and division) have been developed evaluated. However, little is known about the teacher expertise required to enact these programs, how this can be promoted. The article suggests a conceptual model based on three recurrent jobs: (a) specify learn...

When employers read resumes they look for words that precisely describe the writers' accomplishments, because accomplishments predict potential. Avoid generalizations or overview statements. For example, "Assisted faculty with a wide variety of duties" is vague. "Researched labor law reports; graded papers for 50 junior level finance students; developed Visual Basic Software programs for classr...

The study examines a career notion from the point of view of a personality development in professional activity. Particular attention is paid to career orientations as stable personality formations defi ning on one hand methods of control, stabilization and integration of an individual’s career, and on the other hand, the way to professional self-development and personal growth. Correlations ar...

This article reports on a test of selected elements of social learning theory, using a panel of public school students residing in a small southwestern city. Specifically, the drinking habits of 373 middle school and 282 high school students were examined at Time 1 and Time 2, as were changes in their attitudes, orientations, and patterns of drinking. We evaluated the assertions of social learn...

OBJECTIVE To reexamine members of the Society of Pediatric Psychology (SPP) to document trends in training experiences of individuals who identify themselves as pediatric psychologists. METHODS Using the 1999 SPP membership list, we asked respondents to complete a survey describing their degree status, theoretical orientation of graduate program, type of internship/fellowship, current employm...

D you agree with the following statements? • Competition and pressure bring out the best performance from employees. • You have a certain amount of intelligence, and you really can’t do much to change it. • Leaders are born, not developed. • The top performers are those employees who are hungry to prove their ability to others. The purpose of the current report is to present the concept of goal...

This study examined the relationship between (1) three indicators of climate for innovation (clinician skills, absence of program obstacles, policy-related incentives) and adoption extensiveness of both behavioral treatments for tobacco cessation (TC) and system-level support for TC in substance use disorder treatment programs, (2) a program's 12-step treatment orientation and adoption extensiv...

This paper examines the moderating effect of firm age on relationship between knowledge sharing orientation and business performance. Convenience sample of 274 firms from manufacturing and service sector was taken as sample for the study from National Capital Region (NCR) and Punjab State of India. The survey questionnaire was administered to the managerial level employees (C.E.O’s, top level a...

This study aimed to assess current education and practices of emergency medicine (EM) residents as perceived by EM program directors to determine if there are deficits in resident discharge handoff training. This survey study was guided by the Kern model for medical curriculum development. A six-member Council of EM Residency Directors (CORD) Transitions of Care task force of EM physicians perf...