General practices are making greater use of indicators to help shape and develop organisational arrangements supporting the delivery of health care. Debate continues concerning what exactly such indicators should measure and how they should be used to achieve improvement. Organisational theories can provide an analytical backdrop to inform the design of indicators, critique their construction, ...

Introduces six empirical studies on trust within organisations which were originally presented at a workshop on “Trust within and between organisations”, organised by the European Institute for Advanced Studies in Management at the Free University Amsterdam, in November 2001. Areas covered include: the legitimacy of the field of study; common understandings and disagreements in theoretical idea...

Th is paper is concerned with management processes in inter-institutional alliances in higher education, using an action research case study of a strategic alliance for research, teaching and the provision of services between two British universities. Findings are broadly supportive of the conclusions from the general literature on the management of strategic alliances and the literature on aca...

This paper introduces an alternative analytical and conceptual approach to the study of IT in Organisations, based on the concept of ‘Agora of Techno-Organisational Change’ (Kaniadakis, 2006). The Agora represents an analytical space, ranging from local, particular instances of technical and organisational change to global, abstract socio-economic networks of innovation and it marks an emerging...

The success of organisational change processes depends on a number of factors. Traditional organisational change research has been predominantly concerned with social and human issues. Nevertheless, due to the ever increasing complexity of organisations and their IT-Systems, today good information on the internal structures are indispensable for the required swift changes. Corporate conceptual ...

BACKGROUND Organisational culture is an anthropological metaphor used to inform research and consultancy and to explain organisational environments. In recent years, increasing emphasis has been placed on the need to change organisational culture in order to improve healthcare performance. However, the precise function of organisational culture in healthcare policy often remains underspecified ...

In their valuable discussion of whistleblowing in healthcare organisations, Mannion and Davies highlight the importance of organisational culture in influencing whether people raise concerns, and whether these concerns are listened to and acted upon. The role of leadership in shaping organisational culture is well-established1 and in this commentary, we will examine the influence of leaders in ...

BACKGROUND The large obstetric units typical of industrialised countries have come under criticism for fragmented and depersonalised care and heavy bureaucracy. Interest in midwife-led continuity models of care is growing, but knowledge about the accompanying processes of organisational change is scarce. This study focuses on midwives' role in introducing and developing caseload midwifery. Soci...

In this paper we present the findings of an exploratory investigation that revealed the existence of organisational tacit knowledge within the minds of professional system analysts. Our research was motivated by the concern that outsourcing may lead to diminished organisational knowledge – that organisations outsourcing their total Information Systems (IS) operations may also have lost irreplac...

Change is a constant for most contemporary organisations, whether it is initiated top-down, or it emerges bottom-up. One could even say that organisations are continuously in motion. Dealing with change in organisations can be approached from many different vantage points. In this presentation, we investigate two of these vantage points, while also trying to bridge between them. More specifical...