present article focuses on service failure and recovery in the online shops in iran. the article investigates interaction between service failure and online shops readiness for service recovery and resulting impact on customer reaction. the data was collected by an e-questionnaire from 615 iranian online shoppers. the findings suggest, although many online shops are severely breaching few funda...

It is well known that members of families of polynomials, that are orthogonal with respect to an inner product determined by a nonnegative measure on the real axis, satisfy a three-term recursion relation. Analogous recursion formulas are available for orthogonal Laurent polynomials with a pole at the origin. This paper investigates recursion relations for orthogonal rational functions with arb...

This study investigated how awareness affected learners’ intake and production in relation to their cognitive styles. It is assumed that learners’ cognitive styles may affect their ability to notice particular features in the input and, consequently, their intake and production. Adult learners of English were exposed to four English structures through four sets of problem-solving tasks, followe...

We will briefly describe the recently implemented hyperset approach to semi-structured or Web-like and possibly distributed databases with the query system available online at http://www.csc. liv.ac.uk/~molyneux/t/. As this approach is crucially based on the bisimulation relation, the main stress in this paper is on its computation in the distributed case by using a so called bisimulation engin...

This study looked at the significance of family and local community connections in determining online community engagement amongst a sample of older people in the south of England. Four catalysts were identified which motivated engagement with local and online forms of community and these were: family, roles, loss and ‘spaces and places’. SNS use (primarily Facebook) was largely family-focussed...

The goal of this research is to explore the nature of the response relation in online learning networks. We ask whether actors choose their response partners at random or whether certain special mechanisms are at work. We compare the observed values of clustering of responses in 95 online learning networks with the predictions of two suitable Random Graph models. All the online distance learnin...

EN] Introduction. This article analyses the main features and degree of adaptation of the editorials of five newspapers from different European countries to the online environment. Methods. The study is based on the content analysis of the editorials published in the online editions of El País, The Times, Le Monde, Diario de Noticias and Corriere della Sera. Results. In the sample of online new...

This paper reports research that examined use of Facebook to (consciously or unconsciously) create an online identity. An online survey (N=752) was conducted during Phase 1 of the research. Results of Phase 1 informed Phase 2 where 18 active Facebook users (aged 21-57) engaged in interviews and verbal protocols. The qualitative component is reported here to give voice to active Facebook users a...

We present a statistical word feature, the Word Relation Matrix, which can be used to find translated pairs of words and terms from non-parallel corpora, across language groups. Online dictionary entries are used as seed words to generate Word Relation Matrices for the unknown words according to correlation measures. Word Relation Matrices are then mapped across the corpora to find translation ...