The process of insurance underwriting determines whether insurance company will accept an application for insurance. It is a complex decision-making process and due to information overload problems, it becomes harder for the insurance companies to efficiently estimate risks in a reasonable time. In this paper we present a framework of an expert system for insurance premium assessment. It combin...

This paper presents the strategy for introducing workflow technologies within the Generali Vienna Group, a large insurance company operating mainly in Central Europe. We discuss the opportunities we see for workflow management in the insurance business as well as the obstacles we faced at (i) the business process reengineering phase, (ii) the workflow product evaluation phase and (iii) the work...

Fraud investigation and fraud control are entirely different processes. Similarly the auditing of a life insurance company and the issuing of life insurance policies and business quality control are not the same. Business quality control and fraud control have much in common. In this article, these similarities are explored and a case is made that companies issuing life insurance policies shoul...