Organizations today have a diversity of applications available to support the management of customer relationships, namely electronic-customer relationship management (eCRM) applications. Despite the growing need of understanding eCRM in small and medium-sized enterprises (SMEs), eCRM research is largely focused on large organizations. Building on the theory of dynamic capabilities, this paper ...

An issue that is equally arising both from social networks and the Semantic Web is the fact that, without the consistent use of the same identifier for an object across systems, it is unnecessarily hard to perform information integration. We are addressing this issue where both fields intersect, namely in the context of FOAF profiles, which describe the social network of a person with Semantic ...

Cyber-infrastructures have transformed the practice of research. Researchers can now access distributed data worldwide with the help of cyber-infrastructures. User support services play an important role to facilitate researchers to accomplish their research goals with the help of cyber-infrastructures. However, the current user-support practices in cyberinfrastructures are not properly organiz...

This paper investigates the impact of security on the performance of WLAN. More specifically, it analyzes the impact of different implementations of encryption techniques used by two security protocols, namely Wired Equivalent Privacy (WEP) and Wi-Fi Protected Access (WPA) on the throughput over WLAN IEEE 802.11g. This paper also addresses the different issues related to the security protocols ...

Location awareness describes applications in computing and telecommunications, which alter their behaviour in dependence on the location of an entity, such as the user of an application, a person the user of the application wants to communicate with, or an object capable of changing a location. Such location presents a major category of context and it is derived by various methods of positionin...

We present a performance analysis of two architectures for Internet host mobility management, namely, Mobile IP and Session Layer Mobility Management (SLM). The Mobile IP architecture is designed with the principle that the fixed Internet hosts should remain unmodified while only the underlying IP routing infrastructure should change. By contrast, SLM requires no changes to the existing IP infr...

Efficient search for k nearest neighbors to a given location point (called a KNN query) is an important problem arising in a variety of sensor network applications. In this paper, we investigate in-network query processing strategies under a KNN query processing framework in location-aware wireless sensor networks. A set of algorithms, namely the geo-routing tree, the KNN boundary tree and the ...

The Smart Grid, regarded as the next generation power grid, uses two-way flows of electricity and information to create a widely distributed automated energy delivery network. In this article, we survey the literature till 2011 on the enabling technologies for the Smart Grid. We explore three major systems, namely the smart infrastructure system, the smart management system, and the smart prote...

With the number of vehicle increasing, urban traffic congestion became more serious. This paper focused on the architecture layer of the proposed dynamic hybrid fuzzy logic control system, which divided into three main parts: The proposed algorithm (Dynamic Webster with dynamic Cycle Time), Accident Detection System using fuzzy logic theory and Action System depending on Detection System. It co...

This paper presents a Knowledge Management Capability framework based upon an empirical case study conducted at a CMM Level 5 software project organisation. The paper discusses the development of the organisation’s knowledge management (KM) initiative from its initial state, to an organisational state where the KM practices are institutionalised and embedded within the daily activities and work...