In México 99.8% of existing enterprises are Small-Medium Enterprises (SMEs) which generates 52% of Gross Domestic Product and 72% of total employment. A previous study of AMIPCI (2014) shows that in Mexico 8 of 10 enterprises have their own social network profile and 5 of 10 enterprises uses social media for publicity and marketing purposes. There are many studies about social media marketing b...

This paper surveys and extends the use of social media technologies as part of decision making support system (DMSS) development and management. In particular, this paper investigates how social media technologies, such as wikis, blogs, micro-blogs and tagging, have been and can be used to facilitate development and management of DMSS, through communication and collaboration. However, the autho...

We present Scenario Planning Advisor (SPA), that takes as input the relevant news and social media trends that characterize the current situation, as well as the domain knowledge and generates multiple plans explaining the observations and projecting future states. The resulting plans are clustered and summarized to generate the scenarios for use in scenario planning for enterprise risk managem...

The paper presents the results of a German case study on social media use during the flood 2013 in Central Europe. During this event, thousands of volunteers organized themselves via social media without being motivated or guided by professional disaster management. The aim of our research was to show and analyze the real potential of social media for disaster management and to enable the publi...

Web social media includes computer-mediated tools that allow people to create, share or exchange information, ideas, pictures, and videos in virtual communities and networks. Web social media is defined as “a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of user generated content” [1]. Furthe...

We present an information server architecture, called iServer, that enables cross-media linking based on an object-oriented hypermedia model. The iServer mixedmedia platform can easily be extended to support new types of digital or physical multimedia resources. It provides core functionality for link and user management whereas link authoring is handled by plug-ins for specific resource types....

2 13 I n the field of mass communication, the term theory is often loosely defined. Paradigms, conceptual frameworks, models, normative theories, and, of course, actual theories are all frequently referred to as " theory, " although they represent very different constructs. As traditionally defined in science, a theory is a systematically related set of statements about the causes or relationsh...