In this study, a novel model called Function Deployment Model (FDM) for decision making in new product development is introduced. To demonstrate its usefulness pragmatically, the model is applied to the design problem of development of the micro/nano injection molding machine. Based on the Quality Function Deployment (QFD) technique, this model translates the customer needs to engineering chara...

Considering the importance of the concept of strategic alignment of information technology (IT) in today economic organizations, this study attempted to extract the organization's IT strategies in order to increase the degree of strategic alignment and consequently the optimal strategies in the field of marketing and service delivery for social security organization. Using QFD technique and hie...

One of the problems in software development is the gap between customer requirements and the final product. Especially, if component-oriented programming is taken into consideration, the cost, complexity, and development time should mostly depend on customer requirements. Quality function deployment provides a systematic method for tying design decisions directly to customer wants and needs. Th...

Quality function deployment (QFD) has been widely used to translate customer requirements (CRs) into engineering characteristics (ECs) in product planning and improvement. Product planning house of quality (PPHOQ) is of fundamental and strategic importance in the QFD system. Correctly determining the final priority ratings of CRs is essential in the process of constructing PPHOQ, because it wil...

Supplier evaluation and selection is an important group decision making problem that involves not only quantitative criteria but also qualitative factors incorporating vagueness and imprecision. This paper proposes a novel fuzzy multi-criteria group decision making framework for supplier selection integrating quality function deployment (QFD) and data envelopment analysis (DEA). The proposed me...

One of the most important problems in product design using quality function deployment is how to capture true customer requirements. In this research, we develop systematic methods, processes, and techniques for eliciting complete, consistent, nonredundant, and true customer requirements from multiple perspectives. It covers from requirements acquisition, requirements extraction to requirements...

Fulfillment of customer’s requirements alone is not enough to be competitive in today’s challenging market. Instead, blended value requirements need to be fulfilled for customer satisfaction, for efficient value process, and to achieve strategic goals including profit. On the other hand, ‘e-business modelling’ and ‘sustainability of the business’ are already established terms as e-business conv...

This paper demonstrates how an institution of higher education, explicitly Kazakhstan Institute of Economics, Management and Strategic Research, KIMEP, can apply the Quality Function Deployment (QFD) to translate Voices of Customer (VoC) into program requirements. The student needs and requirements were identified to develop the foundation in delivering quality curriculum and services in higher...

Traditional QFD planning method compromises contradictions between engineering characteristics to achieve higher customer satisfaction. However, this compromise trade-off can not eliminate the contradictions existing among the engineering characteristics which limited the overall customer satisfaction. QFD (Quality function deployment) integrated with TRIZ (the Russian acronym of the Theory of ...