Process orientation is a widely recognized concept of organizing companies. With the emergence of knowledge management, new and challenging questions arise: How can knowledge management build on existing process management efforts? How can these two approaches effectively be integrated? How can organizational knowledge flows adequately be identified and supported by analyzing business processes...

Customer knowledge is one of the most important knowledge bases for an organisation. Organisations need a simple framework for integrating customer knowledge management processes. The article starts by examining the two key disciplinary and process contributions from knowledge management (KM) and customer relationship management (CRM). In the context of KM the need to integrate data, informatio...

introduction: the subject of knowledge, as one of the most valuable sources of every organization, has recently gained more importance in businesses and industries, especially in governmental organizations. therefore, this study aimed to explore and prioritize the most important subjects in the field of hospital management to be documented in knowledge management system of the iranian ministry ...

eBusiness achieves business goals using information and knowledge exchange to enable execution of inter-organizational business activities and support decision making underlying these activities. Mechanisms for knowledge transparency through standardized knowledge representation, storage, use, and sharing are essential to realize these goals. This paper addresses of knowledge integration and ma...

This paper investigates knowledge management (KM) practices by small and medium-sized enterprises (SMEs) in Thailand with view to understand how special characteristics of SMEs influence KM processes in such businesses. Most of the prior discussion has focused on KM and its prevalence in large organizations where the practice of KM permeates every KM sub-process. However, small and mediumsized ...

The paper is about studying knowledge management practices in organisations. First we summarise the basic definitions of knowledge and knowledge management. After showing several studies on knowledge management in industrial context by stressing different classifications developed so far including our online survey we introduce our approach to knowledge management in organisations. It is a spir...

This study aims to explore the relationship between entrepreneurial behavior and tacit knowledge sharing through 314 questionnaires provided by university incubators. For data analysis, Pearson correlation is used. The study has found that there are meaningful relationships between entrepreneurial behavior and tacit knowledge sharing in university incubators. Existing research has concentrated...

Although it seems intuitive that Knowledge Management Systems (KMS) should have a positive impact on the management of knowledge, research has not focused on establishing empirical evidence of this relationship and the subsequent theoretical implications. The management of knowledge encompasses multiple organizational entities and an established KMS must support the knowledge work for each enti...