the present research is conducted to show that organizations can use wiki to attract customers' purchase intention inside the e-commerce context. considering the relation between wiki and ecommerce for crm, this research tries to explore the characteristics such as perceived risk, customer experience, knowledge sharing culture, trust and knowledge sharing in wiki tool impact on purchase in...

introduction: recognition and implementation of knowledge management have an important effect on improving the quality of hospital activities. according to the direct relationship with the society’s health, health and treatment departments need knowledgeable and skillful staff. thus, this research investigated different dimensions of the knowledge management processes in teaching hospitals of s...

purpose: this research seeks to determine the level of knowledge sharing, the absorptive capacity, and the innovation capability at the central libraries of the state universities of tehran in 1393. besides, it seeks to identify the relationship between knowledge sharing and innovation capability in the library. methodology: this applied research is carried out using survey method – correlation...

It is now commonly accepted that high quality knowledge management programmes lead to competitive advantages for the organizations. Several knowledge management maturity models have been proposed with the aim of evaluating the quality of knowledge management programmes in organizations. These models are classified into two large groups: CMM-based models and models that are not CMM-related. One ...

Offering a PSS that is based on co-creating value with customer, starts with understanding customer needs. Customer understanding is realized through the process of managing customer knowledge across a PSS value network. In this respect, customer knowledge management (CKM) is seen as a core business capability. We extend the notion of CKM capability to a PSS value network, defining it as a valu...

The advent of the novel coronavirus, also called COVID-19, caused widespread disruptions worldwide. This unprecedented health crisis led to major in supply chain networks; therefore, innovative strategies and capabilities have potential alleviate its impacts. Considering this situation, study examined how COVID-19 impacted management innovation, information processing capability, business model...

ISO 9001 Quality Management System (QMS) and Capability Maturity Model Integration (CMMI) are quality management technologies, which can be applied to the software industry. This paper adopts these two management technologies to improve software process quality. ISO 9001 stresses the importance of building a QMS complying with the ISO guidelines of documation. CMMI stresses the importance of bu...