Perusal of textual displays of document surrogates produced by Web-based ranked-output retrieval services may require much user time, effort, and money. In this paper we present VIEWER, a graphical interface that allows visualization and manipulation of views of retrieval results, where a view is the subset of retrieved surrogates that contain a specified subset of query terms. We argue that VI...

Future retail electricity markets require development to accelerate the net-zero carbon transition. Adopting a customer-centric approach market design is necessary fully utilise smart grid technologies. In this perspective we postulate that empowering energy consumers become an integral component of will lead heightened renewable deployment and network flexibility. • Retail structures must adap...

a key challenge to brand managers is how to gain a better understanding of the relationship between brand and customer loyalty constructs. researchers have recognized that brand identity plays a key role in brand management. the purpose of this paper is to investigate the effect of brand identity and brand identification on brand loyalty through perceived value, customer satisfaction, and trust...

In recent years, companies have integrated their customer relationship management (CRM) and knowledge management (KM) efforts because they realize that KM plays a key role in CRM success. Both knowledge management (KM) and customer relationship management emphasize the allocation of resources to business supportive activities to gain competitive advantages. The aim of this study is to inves...