today, information technology services are considered as valuable resources in all areas. for making information technology management processes purposeful and efficient in different organizations – as a competitive and strategic advantage (especially in organizations responsible for health care services) – it is necessary to recognize the level of maturity of the organization and review its pr...

Many enterprises loose work time because they lack of global search solutions or their solutions are not able to satisfy the needs in a reasonable time. This results in costs for lost work time as well as increased response time. We present a novel approach to federated search engines that use case based reasoning to rerank results according to the searchers needs and therefore leads to a highe...

Background and Aim: A hospital website is an appropriate system for exchanging information and connecting patients, hospitals and medical staff. The purpose of this study was to identify and classify desirable web-based services in websites of Iran's hospitals based on Kano’s Customer Satisfaction Model. Materials and Methods: This was a survey study. The statistical population of the study co...