the infrastructure of the electricity grid and super grid system in the hitherto industrialized world was to a large extent built up in the decades following world war ii with a peak in investments around 1960-1980. this means that the flotilla of power transformers is now starting to reach projected lifetime of around 40 years. during the last couple of decades there has also been an ongoing d...

the purpose of this paper is to identify the factors of customer satisfaction in export development bank of iran (edbi). in this study, purposive sampling technique was employed to recruit 50 customers classified as government service holder, private service holder and businessmen from all edbi branches. we have done kaiser-meyer-olkin measure of sampling adequacy, bartlett's test of sphericity...

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...

Because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. A multidimensional measurement model (MS-Qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

  Network and processing overhead associated with web services is a significant challenge to its performance. As a result, web service providers often announce a service level agreement. This ensures that consumers, who pay for the service, can get the service at a given quality level. In this paper, we study the competition between two providers offering functionally the same web services, whe...

Introduction: If the patients are not satisfied with the hospital, this results in switching behavior of patients. In this situation, among different hospitals, the patients choose the hospital with higher level of service quality. So, the main aim of this paper is investigating the effect of hospital's service quality on switching behavior of inpatients in Shahid Sadoughi Hospital of Yazd. Me...

Sugarcane is one of the severely perishable crops that is used as raw material for white sugar production. Sucrose content of the sugarcane which is of high commercial value decreases in quality due to pre-harvest burning, high ambient temperature, kill-to-mill delays as well as microbial contaminations. Delays in sugarcane transportation are the most important risks which can affect the qualit...

Service-oriented architecture facilitates the running time of interactions by using business integration on the networks. Currently, web services are considered as the best option to provide Internet services. Due to an increasing number of Web users and the complexity of users’ queries, simple and atomic services are not able to meet the needs of users; and to provide complex services, it requ...