Being strategic and intentional in the management of volunteers is increasingly important to tackle volunteer retention improve other outcomes. Drawing on human resource (SHRM), this inductive study utilizes qualitative data from interviews explore how a large youth organization perceive HR practices training recognition. Volunteer accounts are supplemented with focus group front-line staff cap...

BACKGROUND Despite widespread adoption of patient feedback surveys in international health-care systems, including the English NHS, evidence of a demonstrable impact of surveys on service improvement is sparse. OBJECTIVE To explore the views of primary care practice staff regarding the utility of patient experience surveys. DESIGN Qualitative focus groups. SETTING AND PARTICIPANTS Staff f...

Julie Mitchell is Managing Librarian for the Chapman Learning Commons in the Irving K Barber Learning Centre at the University of British Columbia, e-mail: [email protected]; Nathalie Soini is Learning Commons Coordinator at Queen’s University, e-mail: [email protected]. © 2014 Julie Mitchell and Nathalie Soini, Attribution-NonCommercial (http://creativecommons.org/licenses/by-nc/3.0/) CC B...

System administrators are under pressure to do more work and provide better customer service with fewer staff members. At the same time, other challenges emerge: constant interrupts, poor morale, career development needs. At Intel Online Services, we use peer certification to reduce system and network administration burdens while simultaneously improving both customer service and staff morale. ...

BACKGROUND New forms of leadership are required to bring about the fundamental health system changes demanded by primary health care (PHC). Using theory about complex adaptive systems and policy implementation, this paper considers how actors' sensemaking and the exercise of discretionary power currently combine to challenge PHC re-orientation in the South African health system; and provides ex...