The emergence of electronic commerce raises important questions about the building and leveraging of legitimacy for both practitioners and scholars of strategy. New entrants’ click-and-mortar or click-and-click business models are challenging the legitimacy of large and mature brick-and-mortar incumbents. The implications of this challenge for the financial services industry—as for many other i...

82 Sandra Lovell is a Chartered Occupational Psychologist at ERM, UK and has worked across numerous high hazard industries including mining, manufacturing and oil & gas. She specialises in organisational culture and safety, human factors in system design, performance assessment & development in safety critical tasks and training systems. She has trained leaders in safety and in assessing compet...

The literature is replete with treatises advocating the immense benefits of reverse logistics (RL) systems for organisations in terms of alleviating environmental concerns and enhancing the level of productivity. Nevertheless, implementing RL in organisations is fraught with complications with its success largely riding on fulfilling the requirements prescribed by the critical success factors (...

One of the strength of Virtual Organisations is their ability to dynamically and rapidly adapt in response to changing environmental conditions. Dynamic adaptability has been studied in other system areas as well and system management through policies has crystallized itself as a very prominent solution in system and network administration. However, these areas are often concerned with very low...

The purpose of this paper is to describe how an established business improvement approach, such as Lean Six Sigma, can have both a positive and negative impact on the environment. Further, that by understanding this impact such an approach can be used to better effect by organisations from any business sector. As, many thousands of companies globally already use Lean Six Sigma as part of their ...

Faecal incontinence is an embarrassing symptom that should be assessed. Faecal management systems (FMS) collect and contain liquid or semi-liquid stool, helping to preserve skin integrity and prevent environmental contamination. Nurses from three health boards across Wales joined together to produce guidance for using FMSs in practice. Backed by national organisations and the chief nursing offi...

Social enterprises are organisations set up to deliver public benefit rather than private profit, and are often owned by their staff. Their social and environmental focus makes them ideal for providing flexible and responsive health and social care. This article explains how social enterprises differ from other types of businesses and from public bodies. It explains the policy context and benef...

Multiple case studies in India, The Gambia, and Nigeria are the background for an empirically grounded framework of knowledge management (KM). Cultural diversity and gaps in the provision of infrastructure make managing knowledge challenging but necessary in developing countries. These environmental factors interact with organisational variables and technology to enable or constrain knowledge m...

The management of organisational change has become a normal part of the manager’s role. Change is regarded as the norm and periods of stability are taken as the exception for many organisations operating in the current era. The author asserts that one of the taken-for-granted assumptions about managing change is that managers have a competent understanding of what organisations are and how they...

This commentary argues that to fully appreciate the complexities of knowledge transfer one firstly has to distinguish between the notions of “data, information, knowledge and wisdom,” and that the latter two are highly context sensitive. In particular one has to understand knowledge as being personal rather than objective, and hence there is no form of knowledge that a-priori is more authoritat...