Background & Aims: Patient satisfaction is an important indicator of quality of care and service delivery. Assessment of patients’ satisfaction with their emergency department (ED) experience can have an effective role in improvement of emergency department services. Materials & Methods: This study was carried out in one week and during all shifts, by trained researchers using standard Press G...

Introduction: Time restraint, heavy workload, limitation of diagnostic procedures and Urgency in selecting treatment Method are among the remarkable features of working in emergency units. These points, along with other particular problems in a selected emergency largest referral unit in Glean/province were our driving force to document the weaknessess by using statisties and information and pr...