In response to information regarding students' postschool outcomes, the past 15 years have reflected an increased focus on improving transition education and services for youth with disabilities. Three specific initiatives characterize this development: (a) federal special education and disability legislation; (b) federal, state, and local investment in transition services development; and (c) ...

Based on some identified problems and challenges to the current ICT sustainability, this paper explores the failure factors of e-service sustainability in Malaysian public sector. Currently, the government agencies are transforming their operations and services through the use of ICT in line with the Malaysian Public Sector ICT Strategic Plan (2011-2015) that was launched on 7 th July 2011. The...

Online experts increasingly compete against traditional, face-to-face experts by offering many consulting and customer services. In turn, some traditional high-quality experts consider offering online services to defend their markets. In this research, we investigate how a traditional high-quality expert should modify its business model to respond to the new competition arising due to the Inter...

We can all think of instances where we find that data about us has been used in a way that we find surprising, unwelcome, or even harmful. The more our lives are conducted on, or through, online services, the more potential there is for this to happen, and the greater our dependence on the behaviour of other entities over whom we may have little or no control. In that context, how can we optimi...

Virtual communities of patients provide health-related information and mutual support for members. This paper presents an analysis of the demand of virtual communities of patients for novel electronic services. Results include the success factors of virtual communities of patients, the demand for electronic services for new and experienced community members and the demand for electronic service...

Consumer perceptions of risk and their trust beliefs are considered amongst the most important psychological states influencing online behavior. Despite the number of empirical studies that have explored the effects of trust and risk perceptions on consumer acceptance of e-services, the field remains fragmented and the posited research models are contradictory. To address this problem, we exami...

One of the most important concerns of the European Union is the provision and continuous improvement of goods and services within the Europe of today and tomorrow. Among the technologies used for this purpose, the Internet has become a powerful vehicle of services rather than just a repository of information. Many organizations are struggling to put their core business competences on the Intern...

This paper examines satisfaction and loyalty in a virtual environment via an online survey of members of a frequent guest program of a major hotel chain. In contrast to the view that web customers are fickle and disloyal, the web does provide an additional channel to build relationships, deliver satisfaction and create or sustain loyalty. The results of this survey show that the more customers ...

Over the last decade, opacity of discrete event systems (DES) has become a very fertile field of research. Driven bysafety and privacy concerns in network communications and online services, much theoretical work has been conductedin order to design opaque systems. A system is opaque if an external observer in unable to infer a ”secret” about thesystem behavior. This paper aims to r...