With rapid growth of the Internet and the globalization of market, companies accepted and adopted the new information and communication technology to offer e-services to their customers. This paper addresses e-service quality issue in the electronic marketplace. The purpose of this paper is to extend what are the main service quality dimensions in the realm of e-service. The paper explores e-se...

Nowadays, e-government has emerged as a government policy to improve the quality and efficiency of public administrations. By exploiting the potential of new information and communication technologies, government agencies are providing a wide spectrum of online services. These services are composed of several web services that comply with well defined processes. One of the big challenges is the...

Most of the services viewed in context to grid and cloud computing are mostly confined to services that are available for intellectual purposes. The grid or cloud computing are large scale distributed systems. The essence of large scale distribution can only be realized if the services are rendered to common man. The only organization which has exposure to almost every single resident is the re...

If the first chapter of the Internet was about the dissemination of information, chapter two is about services. In the past, the Internet strategy of a company was about using a web site for advertising products. Today, companies shift their focus on electronic services (e-services), and the Internet offers a ubiquitous platform to support e-service deployment and provision. In particular, elec...

An electronic waybill (e-Waybill) is a service whose purpose is to replace the paper waybill, which is a paper documents that traditionally follows a consignment during transport. An important purpose of the e-Waybill is to achieve a paperless flow of information during freight transport. In this paper, we investigate five e-Waybill solutions, that is, system design specifications for the e-Way...

Composition of e-Services is the issue of synthesizing a new composite e-Service, obtained by combining a set of available component e-Services, when a client request cannot be satisfied by available e-Services. In this paper we study the problem of composition synthesis in a general framework. We consider e-Services as arbitrary (possibly infinite) execution trees, i.e., as trees of all potent...

Service discovery is a critical aspect in the Service Oriented Computing approach. A model, a methodology and a tool environment based on ontologies are proposed in this paper. The requester and provider perspectives are discussed, both to support the service publication phase and the search phase. The proposed service ontology is based on functional aspects and it is organized on three layers,...

Provisioning resources for network services introduces the con icting requirement for both deterministic tra c models to isolate and police users, and statistical multiplexing to e ciently utilize and share network resources. We address this issue by introducing two complimentary schemes for QoS management for deterministically policed ows. The rst is adversarial mode resource allocation: here ...

The electronic order (e-Ordering) service as an e-business process allows the true business-to-business secure collaboration by giving the opportunity to salesmen and purchasers to execute trustful processes of electronic trading opening new markets. The W3C working draft “Web Service Architecture (WSA) Requirements” and a set of EU Directives impose several security and privacy requirements th...