In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capability and examine its determinants and the impact that all of these factors have on corporate success in E-Business. We construct a covariance structure(or LISREL-) model for testing our research hypotheses on a subset o...

Based on the Electronic Commerce Enquête 97/98, one of the largest empirical investigations on business-tobusiness electronic commerce issues in the German-speaking world (n>900), companies’ perception of risk factors in electronic commerce is revealed using multivariate statistical procedures. As a contribution to the field this paper presents the integral relationships and the importance of t...

Green Capacity Planning is a holistic planning approach for today’s data centers that incorporates environmental considerations into traditional computer and network capacity planning. This paper presents the methodology, terminology, and practical application of the approach with a case study that evaluates the capacity, storage, and energy footprint of an existing eCommerce system. The case s...

E-commerce becomes an important element of the business strategy for both small and medium enterprises (SMEs) and large enterprises as online business and cyber market space continue to expand its size and volume. E-commerce has a particularly important implication for SMEs because it can help SMEs overcome many handicaps of the SMEs, such as the economies of scale, and compete against the larg...

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Services have emerged as major economic activities in Taiwan in recent years, since more than 70% of GDP in Taiwan is generated by service sectors. Nevertheless, knowledge of service innovation remained under-explored. To address this research gap, this study proposed the concept of “Service Innovation Readiness” based on expert interviews of five service industries (Department Stores and Retai...

a Department of Accounting & MIS, Alfred Lerner College of Business & Economics, University of Delaware, Newark, DE 19716, United States b Gatton College of Business & Economics, University of Kentucky, Lexington, KY 40506, United States c School of Business, Kwangwoon University, 26 Kwangwoon-gil, Wolgye-dong, Nowon-gu, Seoul 139-701, Republic of Korea d Department of Management Information Sy...

Information about prospective customers (prospects) is an important input into the sales process. Specialized online sites know as infomediaries provide organizations with the opportunity to purchase prospect information directly. In this research, we examine the role of firms’ resources in driving both the investment in prospect information and the sales resulting from these investments. Speci...

By way of critically examining the nexus between electronic government (e-government), service transformation and knowledge management, this paper explores the potential for better public sector governance and strengthened levels of relational trust between citizens and governments. Within such a context A specific objective of this paper is to examine strategies and mechanisms for knowledge ma...