Developing countries have established promising e-Government initiatives with the objective of enhancing the accessibility of government services and information for their citizens. However, governments tend to design and launch online services based on their understanding of what citizens need, surprisingly, without actually measuring what increases citizens’ willingness to adopt web-enabled s...

This study aims at identifying the critical governance issues of e-government procurement auction. A survey approach was conducted with Thai government officers who are involved in e-government procurement. Data is collected from at least two respondents from purchasing personnel. At least one of the respondents is in a managerial position. The results show that there are five concerns that hav...

This paper discusses the application of B2B e-commerce in Australia. It addresses e-procurement facilitated by e-markets as it applied to a large Australian organization. A model to facilitate e-procurement is discussed in detail for the different business applications of the organization. The model was developed to provide guidance to the organization as it moved from traditional purchasing to...

Since the benefits of Internet based business opportunities involving Information and Communication Technologies (ICTs) have become evident and influenced not only commercial enterprises, but governments around the globe, investments into the provision of e-services have amplified. The United Kingdom is one such country that has passionately initiated a number of e-government programmes at both...

The development of e-Government in China could be traced back from 1980s1. In the metropolis like Beijing, Shanghai and Shenzhen, the e-Government systems has already been upgraded to the last stage, Stage 3: Enabling Constituents, according to the roadmap to effective e-Government2. In other words, the systems and websites in these cities are supposed to deal with most administrative work onli...

Purpose – To investigate the role of business process redesign (BPR) in creating citizen-centred e-government. Design/methodology/approach – It is argued in this paper that the evolutionary-based development of BPR is better positioned to expand the use e-commerce technology in the public sector. The Venkatraman model of IT-enabled change is used in order to investigate the extent to which BPR ...

Today most governments across the globe encourage initiating contact through the Internet to provide citizens with more convenient and accessible public services. This channel is known as government-to-citizen electronic government application (G2C e-government). Although studies in e-government are increasing in number, related models offered in the academic literature are mainly conceptual; w...

The aim of this paper is to analyse the translation of the national policies at local levels in order to draw some conclusions about the impact of the strategies upon an equitable distribution of an esociety in terms of ethnicity and disadvantaged groups, such as the elderly and disabled. Three data gathering activities were conducted in the UK local areas of Hillingdon and Medway: a survey tha...

The Digital Divide is a matter of fact in most countries. For instance, senior citizens, citizens without employment, or citizens with low education utilise online services in a distinct way, often to a lesser extent. Within this paper, we examine how such digital divide groups make use of different online services. Here, four types on services are taken into account and contrasted with each ot...