I. EXTENDED ABSTRACT In any software system, end-users’ workloads vary due to different requirements and business models. In enterprise applications, variation is typically caused by the types of business an organization does, e.g. whether it is a wholesale business with large numbers of orders from the same customer, while supermarkets process single orders for each customer, and each of the o...

Most extant research focused on the attractiveness of online games, but paid scant attention to the sources of customer dissatisfaction with online games. Thus, this study investigates the sources of customer dissatisfaction (dissatisfiers) with online games. From an online survey, this study identified five factors as the sources of customer dissatisfaction: (1) the deceptive behavior of other...

We describe the usage of the Multi-agent system in the data preprocessing stage of an on-going project, called eWedding. The aim of this project is to utilize MAS and various approaches, like Web services, Ontology, and Data mining techniques, in e-Business that want to improve responsiveness and efficiency of systems so as to extract customer behavior model on Wedding Businesses. However, in t...

Customer behavior modeling is important for businesses in order to understand, attract and retain customers. It is critical that the models are able to track the dynamics of customer behavior over time. We propose FC-CSM, a Customer Segmentation Model based on a Fragmentation-Coagulation process, which can track the evolution of customer segmentation, including the splitting and merging of cust...