Introduction: Continuous performance assessment and improvement are critical to the survival of all organizations. An assessment tool the health care industry has started to use is the Balanced Scorecard (BSC). The authors present their BSC, a multidimensional framework linking their department’s values and goals with day-to-day activities. The BSC measures performance along multiple dimensions...

This paper investigates the influence of enterprise systems implementation on operational performance. The work extends the literature on enterprise systems by focusing on changes in process dynamics as a source for ongoing firmlevel performance improvement. A case discussion ofTristen Corporation, a firm that implemented ERP and subsequently experienced benefits through gains to its continuous...

A substantial body of theoretical and practical knowledge has been developed on continuous improvement. However, there is still a considerable lack of empirically grounded contributions and theories on collaborative improvement, that is, continuous improvement in an interorganizational setting. The CO-IMPROVE project investigated whether and how the concept of continuous improvement can be exte...

This paper investigates the influence of enterprise systems implementation on operational performance. The work extends the literature on enterprise systems by focusing on changes in process dynamics as a source for ongoing firm-level performance improvement. A case discussion of Tristen Inc., a firm that implemented ERP and subsequently experienced benefits through gains to its continuous impr...

Continuous improvement of hard technology (software, electronic, mechanical, chemical, biological, etc.) systems and institutional (mixed human and technology based) systems is examined from a system perspective, applying system engineering and assessment methodologies and tools. Class and containment hierarchies are used to simplify the modeling of complex systems and their dynamic processes, ...

In recent years, there has been significantly increasing interest in the application of continuous quality improvement (CQI) and total quality management (TQM) in the health care arena. This case analysis is designed to identify and assess the strategies and processes that led to the successful implementation of CQI in the Emergency Care Center at St. Mary's Hospital in Grand Rapids, MI.