Developing, implementing, and using information technology in organizations is a complex social activity. It is often characterized by illdefined problems or vague goals, conflicts and disruptions that result from organizational change. Successfully implementing information systems in healthcare organizations appears to be a difficult task. Information technology (IT) is seen as an enabler of c...

Disaster operations represent a classic laboratory for the study of social network interactions that are constrained by both space and time and that involve multiple modes of communication. Further, these interactions vary significantly at different levels of authority, capacity, and severity of damage to the affected community. At each level of operation, differences in resources, number of sk...

An amendment to this paper has been published and can be accessed via the original article.

This article demonstrates the practical applications of metaphors in diagnosing problems and developing new theories in organizational development. Metaphors are defined as imagery tools that provide insight to complex issues, thus advancing the study of organizational change. They are liberating in orientation and provide fresh perspectives to both new and existing phenomenon. Metaphors benefi...

We surveyed 736 IS professionals in organizations at varying levels of the Capability Maturity Model (CMM) to investigate job attitudes and perceptions. Although anecdotal reports and the scant preliminary empirical studies to-date suggest job attitudes and perceptions improve for employees as organizations climb the CMM ladder, we found evidence of a more complex picture. IS workers reported s...

Change in healthcare organizations is a complex task often fraught with unforeseen challenges. Based on the experiences of a multi-site hospital, and drawing on past research on organizational change, the author provides a model to help change leaders. Although relying on Toronto's University Health Network to illustrate the change model, the model is intended to speak to change leaders impleme...

Purpose – This article proposes an adaptive strategy for managing knowledge in complex organizations. Specifically, this article aims to extend understanding in the field of knowledge management (KM) by examining how an adaptive strategy for managing knowledge can help organizations become innovative and build dynamic capabilities. Design/methodology/approach – Literature on complexity theory a...