BACKGROUND Patient complaints have been identified as a valuable resource for monitoring and improving patient safety. This article critically reviews the literature on patient complaints, and synthesises the research findings to develop a coding taxonomy for analysing patient complaints. METHODS The PubMed, Science Direct and Medline databases were systematically investigated to identify pat...

A 25-year-old woman (gravida 2, abortion 1) was admitted to Ghaem Hospital affiliated to Mashhad University of Medical Sciences at 24th week of gestation. Her chief complaint was bloody show. She had a history of incompetent cervix, with premature labor at 22nd week of gestation. She was hospitalized with 4 cm dilatation and 50% effacement of cervix at 24th week of gestation. Following bed rest...

background a hospital should be an institution of understanding and respecting patients’ rights, their families, physicians and other caregivers. hospitals and all other healthcare centers must be cautious toward respecting ethical aspects of care and treatment. on the other hand, patients’ satisfaction reflects capabilities of physicians and medical staff as well as the extent patients’ rights...

abstract textbooks play an important role in english language teaching (elt), particularly in the english as a foreign language (efl) context where it provides the primary linguistic input. the present research was an attempt to comparatively evaluate the touchstone series in terms of compliment and complaint speech acts. four touchstone textbooks (book 1, book 2, book 3, and book 4) were selec...