Redress is an important customer support mechanism in B2C e-business to win customer confidence in online purchases. Although some form of redress has been considered in different parts of the world, it is still at an inception stage regarding its application to B2C e-business. This paper introduces redress and provides an explanation of themes related to redress in B2C e-business identified fr...

The purpose of this paper is to analyze shifts in the producer– consumer relationship resulting from the increased use of digital technologies. In this study, we aim to understand how this relationship is fundamentally changing and the role of digital technologies in such a change. Therefore, we provide a state-of-the-art review of information systems and management literature using analysis te...

From the first discussions on Corporate Social Responsibility (CSR) in 1950s to today, there is evidence of a ramification concepts associated with CSR that produce web relationships evolves different directions. This paper analyses conceptual structure field, contributing understanding its development and evolution between 1975 2021, opening discussion what these concept might show understandi...

in this study business operations and liquidity and credit risk on price fluctuations on the stock exchange since 2010 to 2013 has been tehran distance. the sample consisted of 76 company the systematic elimination method is selected. the company had a total of 304 years, in this study, the hypothesis of linear regression and correlation to analyse the data and test hypotheses eviews software i...

Recent studies show, that due to the rapid technological progress, the growing globalisation of markets and the increasing availability of information long-term and valuable relationships became more important than the permanent acquisition of new customers. As a consequence of this, the focus shifted from a transaction-oriented economy to a relationship-based economy. Concepts like customer re...

Information and inventory are alternate approaches to managing uncertainty and coordination among trading partners. Application of these approaches is carried out through business processes that mediate customer/supplier relationships. These business processes vary on a continuum from tight coordination, e.g. vendor managed inventory, to loose coordination, spot-buy auctions. The value of elect...

Building their companies into successful e-businesses has become an important objective for today's enterprises. Conceptually, it embodies the enabling of the business with such capabilities as global networking, streamlining business processes, sharing information, agility in responding to the market, and intelligent decision making. But how can these concepts be implemented in actual enterpri...

This article examines how electronic customer relationship management (e-CRM) has affected both organizational and individual behavior in a leading Canadian bank. The innovative and customer-driven culture of this bank pushed it toward early adoption of e-CRM technology. The findings emphasize the role played by many strategic and organizational dimensions in the success of e-CRM implementation...

In this article we discuss the importance of customer-orientation for corporate success. Customer-orientation is not merely managerial jargon, although a quick glance through annual reports would lead one to such a conclusion. There is some substantial meaning in the concept. Customerorientation is not the exclusive right of the marketing department. In fact, we argue that customer-orientation ...

In times of high market transparency and rapidly evolving technologies, customer requirements are constantly rising and long-term customer loyalty is hard to achieve. Therefore, enterprises have spent enormous efforts on professionalizing their customer relationship management (CRM). Complaint management holds a key position in CRM, since it helps restoring customer satisfaction and repurchase ...