This paper introduces an approach to this challenge being developed by a working group of the American Society for Quality, Education Division. Its fundamental concept is that the ISO-9000 approach to quality management, already being developed by leading schools, can be extended to individual learning. If properly set up and followed, a learner will establish, demonstrate, and continuously imp...

The new ISO standard 15189 which has already been accepted by most nations will soon become the basis for accreditation in many European countries. Subclause 5.5.2 of this standard claims that the medical laboratory should only use validated procedures: "The laboratory shall use only validated procedures to confirm that the examination procedures are suitable for the intended use. Validations s...

This paper presents some of the most important findings of studies of the impact of ISO 9000 and ISO 14000 certifications on organizations, based on a literature review. The article discusses potential synergistic advantages that can be derived from an integrated qualityenvironment system and qualitative benefits using ISO 9000 and 14000 certifications. This article also discusses some of the l...

1. ISO and QS introduced 2. The ISO and QS process: Levels, classifications, tiers, 9000-9004 3. ISO 9000 based requirements, QS focus 4. Launch systems for quality 5. Fundamental launch definitions, classifications, phases 6. The service function 7. Service as an upstream management function--value added 8. Capacity, SOP and other synchronous relationships to Kaizen in service 9. Understanding...

Purpose – This research paper aims to explore the relationship between ISO 9000 certification and organisational performance by developing an ISO 9000 relationship model. Design/methodology/approach – A survey instrument was used for quantitative data collection based on a global survey in collaboration with the Anderson School of Business, UCLA. All items were measured on a five point modified...

Although institutional theorists maintain that the widespread diffusion of ISO 9000 is the result of institutional forces, they have neglected the potential gains to top management in the perpetuation of the standard. Based on a longhorizon event study with control firms to detect long-term abnormal financial gains, we investigate the impact of ISO 9000 adoption on CEO compensation in the U.S. ...