The concept of quality management originated in Japan and later moved into the USA and other countries industry. Since then, the theory of quality management has been growing fast. TQM was initially applied as a management philosophy in the manufacturing sector. Following its enormous success, this philosophy is increasingly being applied in the service sector, including libraries. The purpose ...

ABSRACT Implementation of Total Quality Management (TQM) in the construction industry promises several benefits such as more repeat customers, reduced rework, improved employee job satisfaction, higher productivity, improved budget performance, improved schedule performance, better chances in bidding process with pre-qualification, increased market share, etc. Yet, there are several barriers to...

In this study, we have developed an analytic network process (ANP)-based framework to identify the level of impact of different factors on total quality management (TQM) implementation and to assess the readiness of the Turkish manufacturing industry to adopt TQM practices. ANP is a methodology recently introduced by Saaty for multiple criteria problems where there is feedback and interdependen...

Top-down total quality management (TQM) programs often fail to create deep and sustained change in organizations. They become a fad soon replaced by another fad. Failure to institutionalize TQM can be attributed to a gap between top management’s rhetoric about their intentions for TQM and the reality of implementation in various subunits of the organization. The gap varies from subunit to subun...

This paper examines and proposes a list of attributes of Total Quality Management (TQM) in an educational institute, and develops a model for the benefit of researchers and academicians. Even though there have been a large number of papers published related to TQM, none of the papers focused on documenting the attributes of TQM in educational institutes using statistical methods. The paper inve...

In this paper, we discuss the concept and principles of successful the total quality management (TQM) implementation. The paper briefly explains the similarities between software development process and product development process. In addition, overview quality measures during the software development life cycle (SDLC). Finally, the paper describes the Deming's quality management method and his...

A good quality management system is vital for a manufacturing organization to enhance its competitiveness. Over the years, TQM becomes a strategic tool for manufacturing organizations to grow and sustain in the highly competitive business environment. However, developing appropriate foundation for TQM implementation is still the real challenge for an organization. This paper deals with the impl...