This paper explores the actual user-designer interactions in the design process. To address this, I conducted two field studies, in which I observed designers in two leading user-centered design firms over five months, documenting seven user-centered design projects. The observations revealed how designers bring ideas about users into design without physically interacting with users during the ...

This paper deals with ways in which designers of user-centered systems and products can make use of other disciplines, primarily social science, to inform design practice. It discusses various ways in which theories, models and frameworks from social science can be integrated into design research and the problems that can arise when translating concepts, theories and methods from one discipline...

Recently, listening to music in shuffle mode has gained a strong following. Analysis of online data about the ‘shuffle experience’ reveals a range of rich and unusual user-experiences one in particular is Serendipity. Although serendipity is often imbued with ‘magic’ or regarded as a product of chance and luck, its effects can be inspirational and transformative. To date, little has been done t...

The ability to share electronic health records across healthcare providers plays a large role in the prediction that electronic health record systems will revolutionize the healthcare industry in the United States. Sharing health records raises the obvious question of how to implement access control in this distributed domain. The answer to which is not simply an architecture that can enforce t...

Storyboards are used in user-centred design (UCD) to clarify a scenario that describes the future use of a system. Although there are many styles of storyboarding, the graphical notation and language are very accessible for all team members of a multidisciplinary team. This papers describes how principles and techniques from comics can facilitate storyboarding in our COMuICSer approach and tool...

The interaction and interface design of Learning Analytics systems is often based upon the ability of the developer to extract information from disparate sources and not on the types of data and interpretive needs of the user. Current systems also tend to focus on the educator’s view and very rarely involve the user in the development process. From using HCI methods, we have found that learners...

The StoryBank project in the UK is exploring the application of digital storytelling technology to information sharing in the developing world. A multidisciplinary team of interaction designers, ethnographers and computer scientists are adopting a user-centered approach to the design of a system which should be useful to a specific rural community in South India. This paper discusses some of th...

Our analysis follows a user-centered design (UCD) approach, which prioritizes the users’ needs and work practices in the system design process [3]. We collected data through standard UCD techniques [1,3]: epidemiologist consultations and interviews, observation of the epidemiologists as they interacted with the systems, and iterative user interface prototyping sessions. For the work presented h...

The main current evolutions in industrial design research are the following : 1 The computerization of the early design phases 2 Consumer and user centered design with in particular emotional design 3 The concurrent engineering, with collaborative work supporting tools Our goal is to modelize the preliminary phases of traditional industrial design process, in order to build new computer aided d...

Minimizing user cognitive load is suggested as an integral part of human-centered design, where a more intuitive, easy to learn and adaptive interface is desired. In this context, it is difficult to develop optimal strategies to improve the design without first knowing how user cognitive load fluctuates during interaction. In this study, we investigate how cognitive load measurement is affected...