We examine the relative and complementary effectiveness of trust-building strategies in online environments. While prior research has examined various antecedents to trust, we investigated two trust-building mechanisms more in depth: Web site trust and vendor reputation. We tried to understand the relative effectiveness of these two important mechanisms to provide online businesses with a clear...

Trust plays a critical role in our everyday lives from interpersonal communication to buyer-seller exchanges. Yet the concept of trust within the unique context of computer-mediated exchange (CME) has received little attention. To offer a theoretical contribution, we define key terms and synthesize relevant literature identifying four sources and seven dimensions of trust. Combining these sourc...

Privacy issues in social and business e-networks are daunting in complexity— private information about oneself might be routed through countless artificial agents. For each such agent, in that context, two questions about trust are raised: Where an agent must access (or store) personal information, can one trust that artificial agent with that information and, where an agent does not need to ei...

....................................................................................... III CHAPTER1: INTRODUCTION TO THE PROBLEM OF TRUST AND RISK IN E-SERVICES......................................................................... 1 1.1 BACKGROUND ............................................................................................... 1 1.2 RESEARCH PROBLEMS AND OBJECTIVES .............

Virtual teams enabled by information and communications technologies (ICT) are increasingly being adopted not only by for-profit organizations but also by education institutions as well. This study investigates what contribute to the success of virtual learning teams in a higher-education institution. Specifically, we examine the issue of leadership in virtual learning teams. The study first re...

Trust has been acknowledged to be an important determinant of e-commerce acceptance. Therefore, understanding the nature and importance of trust is momentous in promoting e-government adoption. This paper reviews the trust discussion in business-to-consumer (B2C) e-commerce and government-to-individuals (G2IS) e-government. The aim of the paper is to identify potential differences as well as co...

Shared understanding between the IS and business units has been identified as one of the key factors in successful utilization of IT, as there is considerable evidence in the literature linking IS shared business-IT understanding with increased IS use, increase IS unit success, and improved process and organizational performance. However, limited work has been done examining the factors that fo...