T he Internet gives vendors an easy way to set up shop for electronic commerce throughout the world. In an extension of mailand phone-order transactions, customers usually pay for e-commerce goods and services through a credit card. The transmission of credit card numbers requires vendor sites to support encryption through the Secure Sockets Layer1 or Transport Layer Security2 protocols. SSL ca...

nowadays, advances in information and communication technologies, has provided an opportunity for banks to provide their electronic services to their customers in remote areas. this technological innovation by e–banking systems has brought about many benefits to customers while it has been accompanied by a number of risks including the operational ones. this risks need to be identified and mana...

CHAPTER 2 – LITERATURE REVIEW 2.1 Background Lack of trust has always been identified as one of the most formidable barriers to people engaging in e-commerce use. This involves transactions in which both financial and personal information is submitted to unknown merchants by the Internet. Trust was often cited as the main reason why many customers are still sceptical about some online vendors (...

This study proposes a research model to understand the moderating role of customers’ perceived effectiveness of third-party control in the e-commerce environment on (1) the trust building process and (2) the effect of trust on customers’ online purchasing intention. The model was tested using a sample of 383 online consumers collected in New Zealand. The results show that perceived effectivenes...

Maintaining individualized relationships to high-valued customers becomes more and more important in increasingly globalized and transparent markets. This paper discusses the concept of trust and its relevance for retaining customers in E-commerce. A model for buyerseller relationship development processes is applied showing that different stages of a relationship to a customer require differen...

Recommender systems help customers to choose right product or service from large number of alternatives available on Internet. In recent time, trust becomes an important issue in designing effective recommender systems. In this paper we have studied the role of trust and distrust in designing recommender systems. General Terms E-Commerce, Information Retrieval, Web Mining.

The effects of e-commerce institutional mechanisms on trust and online purchase have traditionally been understood in the initial online purchase context. This study extends this literature by exploring the role of ecommerce institutional mechanisms in the online repurchase context. In doing so, it responds to the emerging call for understanding the institutional context under which customer tr...