This paper proposes a framework for understanding the circumstances under which technological innovations for electronic commerce change industry structures. Initially these changes are to the detriment of traditional product and service providers. However, these players can fight against technological disintermediation. We examine three different scenarios from a long run perspective. The firs...

China, a fast-growing developing country, is one of the world’s most popular tourism destinations because of its large number of historical and natural scenic attractions. With the development of the Internet, tourism and travel electronic commerce (ecommerce) have flourished in China, and the travel industry has experienced significant structural changes since 1999. This study examines how tou...

The study reported in this paper explores consumers' experiences with technology-assisted service encounters by investigating the applicability of Mick and Fournier's paradoxes of technology adoption to the online travel agents' services scenario. In-depth interviews were conducted to explore consumers' experiences when using travel agents' online services and the results were compared to those...