Total quality management (TQM), continuous quality improvement (CQI) and quality control are terms that are becoming very familiar to workers in the health care environment. The purpose of this article is to discuss these terms and the concepts they describe. The origins of TQM and the keen interest in its application to the health care environment today are addressed. In other environments, TQ...

Total Quality Management (TQM) is one of the approaches that contributes towards ensuring that projects are being delivered to the stakeholder requirements. The main purpose of this paper is to identify critical success factors (CSFs) that affect the implementation of TQM in Libyan Construction Industry (LCI). This research adopted both quantitative and qualitative research methods. The finding...

There is a need for an appropriate culture to support the scope of Total Quality Management (TQM). Customer focus, systems approach, teamwork, involved management and continuous improvement are the aspects of TQM that facilitate improved organisational success, growth, and competitiveness. Many companies are now complementing continuous improvement with innovation, which is seen as the successf...

Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. Total Quality Management (TQM) has become a frequently used term in discussions concerning quality. Total Quality management has brought rise in demands on the organizations policy and the customers have gained more importance in the organizations focus. TQM is conside...

Total Quality Management (TQM) is periodically lambasted by management gurus and the business media for its supposedly lackluster impact on financial performance. This paper presents objective evidence on whether this criticism is indeed justified. The evidence is based on a study of nearly 600 quality award winners. Three critical issues are addressed in this paper. First, we discuss the ongoi...

To be successful in the future a global marketer must develop an excellent quality management system that can impress consumers and continuously provide excellent quality products in a timely manner through corporate management for manufacturing in the 21st century. The author proposes a Global Quality Management System for transforming technology called “New JIT, new management technology prin...

INTRODUCTION Continuous Quality Improvement (CQI) and Total Quality Management (TQM) are gaining acceptance in many of today’s health care delivery systems. Hospitals have incorporated this philosophy both as a means of enhancing quality of patient care through continuous improvement and to improve efficiency and effectiveness of management, but also to satisfy the Joint Commission on Accredita...

TQM means keeping the organization running smoothly with continuous input from our owners/customers. The major components of TQM are quality information, rewards for results, cooperation, secured jobs, fairness, equitable compensation, employees ownership stake etc the guiding principles are customer satisfaction safety, elimination of errors and defects, continuous improvement, employee empowe...