Internal and external integration in hotel industries is essential to improve Green Supply Chain Management (GSCM) maintain performance sustainability. This research examine the impact of internal on GSCM performance. It quantitative with judgmental sampling. Questionnaires were distributed 72 employees from 62 hotels three-star above, who understand East Java. But 66 questionnaires returned, o...

To help improve customer satisfaction management (CRM), greater emphasis is given to the aspect of quality in the supply chain. And improve supply chain performance through integrated business management and strategic partnerships. On the other hand, strategic supply chain management decisions are made at a company level that determine benefits and efficiencies of the supply chain and effective...

Global competition and uncertainties call for manufacturers to adopt advanced supply chain practices that help them achieve competitive advantages in a volatile business environment. In this essence, the current research examines how integration, just-in-time practice, quality management boost firm operational financial performance during pandemic crisis like COVID-19. Similarly, study moderati...

This paper analyzes the relationship between the three main enterprise systems (Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and firms’ innovational performance. It studies whether the enterprise systems have impacts on process as well as product innovations. Using German firm-level data, the results show that ERP and SCM systems fos...

Radio Frequency Identification (RFID) is a tracking technology that enables firms to digitize their supply chain processes and manage their supply chain activities efficiently and effectively. This study develops an analytical model of the impact of RFID use on inventory accuracy and on the firm-level and supply chain-level performance of a single product line. Due to the complexity of the anal...

Nowadays, many enterprises choose to outsource its non-core business to other enterprises to reduce cost and increase the efficiency. Many enterprises choose to outsource their supply chain management (SCM) and leave it to a third-party organization in order to improve their services. The paper proposes an integrated and multicriteria tool useful to monitor and to improve performance in an outs...

Marketing is the creation of customer demand. Operations management is the supply and fulfillment of that demand. Therefore, there is no surprise that marketing and operations management are intimately connected in many firms. When the two areas are in conflict, one often sees a mismatch in demand and supply, leading to production inefficiencies and unsatisfied customers. When they are in synch...

This article examines the performance implications of information exchange in industrial supply chains. While e.xisting literature has addressed the critical role of information exchange in supply chain integration, existing studies fail to address the specific characteristics of information e.xchange that ajfect performance. Through a transaction cost economics theoretical lens, hypotheses are...

Successful supply chain management necessitates an effective sourcing strategy to combat uncertainties in both supply and demand. In particular, supply disruption results in excessive downtime of production resources, upstream and downstream supply chain repercussions, and eventually a loss in the market value of the firm. In this paper we analyze single period, single product sourcing decision...