This research looks into the influence of the service quality and price on customer’s satisfaction and loyalty of commercial airline service industry. The objective of this research is to test and analyse the effect of service quality and price toward customer’s satisfaction and loyalty. This research used primary data through a survey of 310 respondents. The respondents were passengers, who ha...

Because the cost of attracting new customers is much higher than the cost of retaining old customers, keeping customers loyal is a crucial issue for service firms. This research explores how relationship quality and switching barriers influence customer loyalty. Relationship quality consists of two aspects: satisfaction and trust. Antecedents of satisfaction and trust are explored. To test the ...

An objective image quality assessment method for image fusion based on mutual information and multi-scale structural similarity is presented. A simplified formula was deduced to compute the information amount transformed from the source images to the final fused image. With this formula we managed to resolve the overlapping information problem immediately and predigested the calculation extreme...

Despite the recognition that information system acceptance is an important antecedent of effective emergency management, there has been comparatively very little research examining this aspect of technology acceptance. The current research responded to this gap in literature by adapting and integrating existing models of technology acceptance. This was done in order to examine how a range of te...

Nowadays digital image compression and decompression techniques are very much important. So our aim is to calculate the quality of face and other regions of the compressed image with respect to the original image. Image segmentation is typically used to locate objects and boundaries (lines, curves etc.)in images. After segmentation the image is changed into something which is more meaningful to...

Although there has been extensive research on the adverse impacts of perceived discrimination on health, it remains unclear how perceived discrimination gets under the skin. This paper develops a comprehensive structural equation model (SEM) by incorporating both the direct effects of perceived discrimination on self-rated health (SRH), a powerful predictor for many health outcomes, and the ind...

Product returns present one of the biggest operational challenges in the world of Internet retailing due to the sheer volume and cost of processing returns. But returns also represent an often-missed opportunity to manage customer relationships and build customer loyalty to the retailer. Based upon data from a survey of 464 customers of five different Internet retailers, this article explores h...

The research on image quality assessment (IQA) has been become a hot topic in most area concerning image processing. Seeking for the efficient IQA model with the neurophysiology support is naturally the goal people put the efforts to pursue. In this paper, we argue that comparing the edges position of reference and distorted image can well measure the image structural distortion and become an e...

In the absence of an opportunity to physically interact with products in the online environment, online information plays a critical role in enabling e-Commerce consumers’ purchase decisions. Thus, it is critical to understand what leads to consumer satisfaction with online information quality. However, despite the rapidly increasing number of consumers who use websites to gather pre-purchase p...

The Technology Acceptance Model (TAM) is a very important modelling approach in information technology research. In this study, an attempt is made to explain consumer acceptance of e-shopping by means of an extended model based on TAM. Perceived trust, perceived enjoyment, perceived information quality, perceived system quality and perceived service quality factors are added to the classical TA...