The rapid growth of personal email communication, instant messaging and online communities has brought attention to the important role of interpersonal trust in online communication. An empirical study was conducted focusing on the effect of empathy on online interpersonal trust in textual IM. To be more specific, the relationship between empathic accuracy, response type and online interpersona...

this study has examined the organizational antecedents and consequences of hypocritical behaviors in interpersonal communication in najafabad public organizations. to this end, proportional questionnaires were distributed among 280 employees of organizations as a sample. to test the hypothesis, the data were fitted to structural equation models based on chi-square, normed chi-square, incrementa...

Building online trust and understanding its relationship to online consumer behavior are important topics for e-commerce designers and human-computer interaction researchers. In this paper, the relationships between multidimensions of online trust (integrity, benevolence, and ability) and purchase intention are tested and discussed. Furthermore, the uncertainty avoidance cultural orientation, s...

The widespread use of the Internet and evaluater-based technologies has transformed the way business is conducted. Traditional offline businesses have increasingly become online, and there are new kinds of businesses that solely exist online. Unlike offline business environments, interpersonal trust is generally lacking in online business settings. Trading partners might feel insecure about the...

The broaden-and-build theory (Fredrickson, 1998, 2001) predicts that positive emotions broaden the scopes of attention and cognition, thereby facilitating the building of personal resources and initiating upward spirals toward increasing emotional well-being. This study attempts to replicate and extend previous empirical support for this model. Using a sample of 185 undergraduates, we assessed ...

One of the problems that organizations are facing is employee desertion. The desertion of poor staff can lead to increase organizational productivity and it’s benefit for organization, while the desertion of effective staff has bad consequences for the organization. These staff imposes significant direct and indirect costs to the organization when leave it. These costs include finding, training...

the purpose of this paper was to measure the social capital of the medical students of mashhad medical sciences university in the place they lived (their neighborhood), and the factors affecting it. the statistical universe was the university with a total of 5383 students. the sample was 244. the sampling was done using the systematic classification method, the classes being the faculty and sex...

On the basis of goal/expectation theory, it was predicted that just as in interpersonal relationships, cooperation in social dilemma groups would increase only if both trust was high and group members had a common goal of cooperation. Introducing new measures of both these two processes to the social dilemma arena, the goal of mutual cooperation was assessed by the process of self–other merging...

REQUIRED) Significant research has shown the impact of trust (i.e., trusting beliefs) in information technology (IT) settings. Most research has investigated trust between the consumer and the e-vendor. However, IT researchers have begun to investigate user trust in the technology artifact itself (trust-in-technology). This research has measured trust using both interpersonal trust variables (a...