the purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of melli bank in esfahan city by using structural equation modeling (sem). this study is applicable in terms of purpose and descriptive –survey in terms of method. the sample population of this study was employees and managers of melli bank in esfahan cit...

We believe that distrust can be as important as trust when agents are making a decision. An agent may not trust a source because of lack of positive evidence, but this does not necessarily mean the agent distrusts the source. Trust and distrust have to be considered as two separate concepts which can coexist. We are aware that an adequate way to take this fact into account is by considering exp...

the inappropriate indoor environmental quality of a building causes different problems such asheadache and breathing difficulties which are called the syndrome of building sickness. these diseases reduce the efficiency of people and deteriorate the quality of their life. studies carried out in hundreds of big office buildings across the world show that the indoor environment qualities of these ...

This interview-based study explores trust in public-private cooperation by addressing the research questions: what are the main sources of distrust in public-private contracting? And why? We compare two Spanish social services subfields: one with high levels of cross-sector distrust and another one with no distrust between public and private sectors. The sources of the identified cross-sector d...