in developed countries, improvement has been made in service providing industries along with the improvements made in quality assurance and management skills and systems in the domain of manufacturing industries. unfortunately, in developing countries, primary needs have led these countries to focus their attention illogically and solely on production and they disregard the quality of services....

Background Good decision-making requires gathering and using sufficient information. Several knowledge translation platforms have been introduced in Burkina Faso to support evidence-informed decision-making. One of these is the rapid response service for health. This platform aims to provide quick access for policy-makers in Burkina Faso to highquality research evidence about health systems. Th...

Service Oriented Architectures (SOAs) are a loose coupling of network services providing methods for systems development and integration. Interoperability between different systems and programming languages is provided via communication protocols and well defined messages. The recent development trend has been to favor RESTful approaches for these interfaces, which encode relevant context and s...

An important aspect in the field of service science is service modeling; however, no comprehensive modeling approach exists. In this regard, the authors analyze literature of service science and look at existing modeling approaches. Based on this analysis they identify concepts necessary for modeling services. This paper specifies a semi-formalized meta-model comprising the concepts found and f...

There are many different normative frameworks for describing service systems that take a distinct conceptual perspective. They emphasize the physical arrangement or topology, the functions or processes, the chronology of experience, the causality of value creation, the flow of information or people, or other characteristics. These frameworks are deeply embedded in service system research and de...

Manufacturing and service systems typically have random components affecting their behavior such as the demand for products and services. Much of the focus will be given on understanding and applying quantitative methods that are useful in analyzing, designing, and operating stochastic systems. We will additionally present applications of these methods for understanding, managing and reducing v...

We consider a number of servers that may improve the efficiency of the system by pooling their service capacities to serve the union of the individual streams of customers. This economies-of-scope phenomenon is due to the reduction in the steady-state mean total number of customers in the system. The question we pose is how the servers should split among themselves the cost of the pooled system...

Integration solutions based on Service Oriented Architecture typically follow an operation centric approach which puts emphasis on the diversity of operations. This paper describes a resource centric approach based on REST web services which provides means of representing legacy systems data and processes as resources which are accessible through uniform interfaces and standardized operations. ...