Using data from the Workplace Industrial Relations Surveys of 1980, 1984, and 1990, the authors investigate processes of job creation and job destruction in Britain. They find that rates of employment growth, job creation, and job destruction were higher at the end of the 1980s than at the beginning. Bothjob creation and job destruction were extremely concentrated: about 50% of each was account...

This paper provides an overview of literature relating to shared service providers and arrangements. We first discuss what is meant by shared services providers and outline the benefits of this approach according to the literature. Given that the bulk of the literature dealing with shared services is primarily focused on the business sector, we then move onto a report of the critical success fa...

This paper reviews the recent experience of the UK electricity distribution sector under incentive regulation. The UK has a significant and transparent history in implementing incentive regulation in the period since 1990. We demonstrate the successes of this period in reducing costs, prices and energy losses while maintaining quality of service. We also draw out the lessons for other countries...

The report concerning the ratio of force between the manufacturing industry and the tertiary sector in the modern Western economies is edifying. The later mainly benefit from service activities and the tertiary sector generates a lot of new employments and new companies. The distinction between the secondary and tertiary sector historically stems from the nature of their production system outpu...

The increasing use of Information Systems (IS) in diverse business sectors and the growing degree of mobility has changed the traditional use of Information Technologies (IT) in the economy. While Big Data is a current issue in the telecommunication and trade sector, high data intensity is also in the service sector given. Especially in the Technical Customer Service (TCS) area, a large variety...

Offering business services is widely considered a means for superior value creation. Increasing research activities in the emerging disciplines of Service Sciences and Service Science Management and Engineering (SSME) can be ascertained. Even so, the integration of service processes and their virtualization with suitable IT artifacts is seldom focused in SSME. Building on the Process Virtualiza...

This study is to investigate how government institutions extended customer-oriented idea throughout the whole organization by means of a service system design and management. Using COSES model (customer-oriented service-enhancement system), aided by in-depth interview, to categorize service strategies collected and study public sector institution customer-oriented serving people mindset and app...