Nowadays the anytime/anywhere/anyone paradigm is becoming very important and new applications are being developed in many contexts. The possibility of using applications along a wide range of devices, networks, and protocols raises new problems related to delivery of services. Current academic and industrial solutions try to adapt services to the specific distribution channel, mainly by changin...

background: family physician plan is known as one of the most appropriate strategies to implement rural health insurance program in the form of referral system in iran. this study aims to determine the satisfaction of family physicians and service consumers and its causes of dissatisfaction in the south of iran. materials and methods: this cross-sectional study was performed in kerman health ne...

The complex distributed environment is a major hindrance in the service delivery process as per the customer requirement. Provisioning resources with minimalist conflict and on-demand pay-per-use service has occupied the center stage of service computing in recent times. The paper tries to address the issue of resource provisioning in a dynamic environment by adopting a biologically inspired ap...

background: quality management is one of the most effective strategies for improving the health systems performance in developed and developing countries. the main goal of this study was identifying the most important aspects of quality management and preparing an appropriate model for health system. method: this research was a comparative study on quality management models in the health system...

Service innovation has been considered as a new way to gain competitive advantage and enhance firm performance in a highly competitive market. In addition, technology is believed to encourage and facilitate service innovation. Although several service innovation studies have stressed the importance of technology in service innovation, the roles of technology in service innovation are at the cen...

BACKGROUND Diarrhea remains a leading cause of death among children under five in India. Public health sector is an important source for diarrhea treatment with oral rehydration salts (ORS) and zinc. In 2010, Micronutrient Initiative started a project to improve service delivery for childhood diarrhea management through public health sector in Gujarat, Uttar Pradesh (UP) and Bihar. This paper a...

This study assessed employee perceptions of service quality in the Namibian hotel industry using the SERVQUAL approach. The data for the study were collected from 77 employees drawn from two large hotels in Windhoek who were surveyed using a questionnaire covering five service quality dimensions of empathy, reliability, responsiveness, assurance and tangibles. Data were analyzed using gap score...

As resource integration plays a significant part in improving operational efficiency the last mile delivery industry, there is an increasing popularity for logistics service providers (LSPs) to collaborate with property companies (PSCs). Based on evolutionary game theory, considering dual role of PSCs when collaborating LSPs, trilateral model between PSCs, and customers (Cs) established analyze...