This study explores post-recovery satisfaction and post-purchase intentions with service recovery of online shopping customers from the perspectives on perceived justice and emotions based on twenty scenarios that combine five service failures and four recoveries. Analytical results indicating that in addition to enhancing post-purchase intentions and post-recovery satisfaction among customers,...

The aim of this study was to investigate the level of job satisfaction among supermarket workers. A self administered questionnaire survey was conducted from July-September 2007. Data were collected from 111 supermarket workers in a major supermarket located in Vieux Fort, Saint Lucia. Respondents were asked to complete a 10-item job satisfaction questionnaire. The response rate was 74%. The pe...

objective:in this study, we assess long-term effects of vertical dome division (v.d.d) and suture techniques in patients with bulbous nose deformity and then compare the efficiency of these methods. material and methods: in this study 70 patients with bulbous nose deformity were divided into two equal groups of a and b in which group a with suture (transdomal and interdomal) technique and grou...

Introduction: Scholarly activities as well as growth in Science and technology have been well established as the basis for development in every country. In recent years due to more attention to research the number of research projects and published articles in Iranian and International journals has gained a rapid increase. Therefore, the evaluation of Medical journals as sources of publishing t...

Background: Cataract is one of the most common eye diseases especially in elderly patients and most of these patients require surgery. In the process of sedation, different drugs are used, each with its advantages and disadvantages. Dexmedetomidine is one of the drugs that has recently received special attention for sedation. In this study, we compared the drug combination of dexmedetomidine-fe...

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a publicly reported tool that measures patient satisfaction. As both patients and Centers for Medicare & Medicaid Services (CMS) reimbursement rely on survey results as a metric of quality of care, we reviewed the current literature to determine if patient satisfaction correlates with quality, safety, or pat...

1. introduction earthquake is a significant natural disaster which always affects different areas. zirkooh city due to the existence of active faults always faces destructive earthquakes (rajabi, 1384, p. 279). in may 9, 1997 this city was stricken by a severe earthquake with an intensity of 1.7 richter scale, and faced severe physical injuries, financial, and social damages. following the eart...

The present research has been conducted to study job satisfaction of students and the factors affecting it. Method of this research is survey-based and data collection technique was questionnaire. Reliability of the questionnaires was also confirmed with Cronbach's alpha method. Statistical population of the research includes all students studying in Sciences and Research branch. The statistica...

Blue light can damage retina and cause age related macular degeneration. After cataract surgery and lens removal retina stays unprotected. Blue light filtering intraocular lenses (IOL) increase protection of the retina. In our prospective study we investigated clinical results after bilateral implantation of Acrysof Natural IOL to 30 patients (N = 60 eyes). In a control group (N = 60 eyes, 30 p...