Government organizations differ significantly from private sector organizations in terms of their processes, culture, and ways of working. Plagued with phlegmatic and often lackadaisical work systems, government organizations tend to resist dramatic changes usually associated with technology based interventions. This study examines the effect of one dominant factor, organizational culture, on t...

E-service quality plays a significant role to achieve success or failure in any organization, offering services online. It will increase the competition among the organizations, to attract the customers on the basis of the quality of service provided by the organization. Better e-service quality will enhance the relationship with customers and their satisfaction. So the measurement of eservice ...

Since the advent of the Internet, B2C e-Commerce has grown substantially across the globe. Whilst much research has examined factors influencing adoption of e-commerce, not as many studies have investigated the postadoption phenomenon of success. Those studies that have investigated IS success and the extensions required to accommodate e-commerce have mainly been conceptual. Few have attempted ...

Taking the means-ends approach to e-governance service quality the authors adopt the Parasuraman’s ‘Gap Model’ to evaluate the antecedents of service performance in an Indian context of government-to-citizen (G2C) service deployment under the national e-governance plan (NeGP) of India. This e-governance initiative in India has been implemented at multiple tiers of the government that integrates...

As indicated by some studies, the problem of “falling behind” often exists when using computer-assisted learning with children, and gender may be a factor in this. While digital contents presented on various e-readers are promising replacements for paper-and-ink books, the question arises as to whether this emerging technology will have the same effect with boys and girls? Conventionally, boys ...

The importance of electronic commerce (in the following eCommerce) has increased significantly during the past decade. In this context this study analyses the antecedents and effects of customer satisfaction concerning german online bookshop trade. The study is based on data collected from 309 privat german customers. The data was collected through an online survey in spring of 2005. The data e...

OF THESIS Submitted in partial fulfillment of the requirements for the degree of Master of Science in Chemistry and Chemical Biology in the College of Science of Northeastern University,

With increased customer power, a way of doing successful and sustainable e-business is to understand users’ satisfaction, which drives e-business performance. At the same time, countries are applying liveability and benchmarking indices to make comparisons between cities. While there is no established framework or definition of liveability, a wide range of liveability measures such as political...

Purpose – The purpose of this paper is to examine quality satisfaction between transactional and relational customers in e-commerce, and it also explores the moderating effect of perceived control and perceived enjoyment on quality satisfaction. Design/methodology/approach – Multivariate analysis of variance and two-way ANOVA were conducted to test the study hypotheses. The samples include 470 ...

E-service is the integration of business processes, policies, procedures, tools, technologies, and human efforts to facilitate both assisted and unassisted customer services in using the Internet and other networks. To examine factors affecting user satisfaction with e-services, a survey was conducted using a questionnaire. The questionnaire was based partially on existing studies, and was vali...