a r t i c l e i n f o Keywords: Ticket-switching Retail store Information system-based inventory Actual inventory Inventory inaccuracies in retail stores result from a combination of controllable and uncontrollable factors such as theft, damage, spoilage, misplacement, process errors, ticket-switching, among others. While most shrinkage types affect only one (type of) item, ticket-switching sim...

Increasingly, manufacturers sell their products in their own retail stores, and many of these stores appear to be in direct competition with independent retailers; i.e., both types of retail stores are physically co-located. We analyze one way this practice affects the retail market. We find that, when independent retailers compete against company stores (instead of just against other independe...

Perspective One of the consequences of customer product returns is that they can increase retail costs and with supermarkets increasing their online and in-store non-food market share, returns are becoming one of the most topical issues in the industry. This paper is relevant to the field of reverse logistics which is becoming a crucial channel within the retail supply chain, involving the inte...

We propose a space–time Hotelling model that introduces a unit size of the vertical time axis in the classical Hotelling unit interval model. The proposed model allows explicit consideration of the probability that a consumer arrives at a retail store up to time t to purchase goods. The proposed model is useful in a variety of retailing problems. We briefly demonstrate an application of the pro...

Based on a two-stage analysis of a panel of data on 12 outlets of a high-end retailer for 24 months, we investigate how the level of supervisory monitoring affects retail sales productivity. In the first stage, we use Data Envelopment Analysis (DEA) to compute the relative productivity of retail outlets in using their labor and capital resources to generate store sales. In the second stage, we ...

Managing perishable food in a retail store is quite difficult because of the product’s short lifetime and deterioration. Many elements, such as price, shelf space allocation, and quality, which can affect the consumption rate, should be taken into account when the perishable food retail chain is designed. The modern tracking technologies provide good opportunities to improve the management of t...

We present an empirical study of the ordering behavior of retail stores in a supermarket chain to investigate whether store managers deviate systematically from order advices generated by an automated replenishment system. We consider concern for forecast errors and handling workload to be possible motivations for such deviations. Using orders and shipments data, and POS sales data for 19,417 i...

This article examines the feasibility of allowing private industries such as grocery stores, wholesale clubs, and community immunizers to partner with public health authorities for the mass distribution of vaccines or antibiotics. Retail grocery and wholesale stores already have experience with annual influenza vaccination and may be a resource in a public health emergency, including a bioterro...

This article examines retail branding in the single-brand retail environment. Single-brand retailers sell only private label brands, which are generally the name of the store. The foundation of this research is based on prior calls in the literature to examine private label and retail branding. This article examines the role of selfand social-identification and affiliation with a brand communit...

Luxury retail strategy differs from other retail strategies not merely in distinctive formulations of product, price, distribution, and appeals to customer distinction. Instead, it increasingly stands or falls on the legitimacy of a charismatic creative director. The director offers an aesthetic brand ideology. Luxury retail draws on the principles of art and magic to assemble the charismatic p...