background this study aimed to examine strategic collaborative quality management (scqm) impact on employee job satisfaction.   methods the study presents a case study over six years following the implementation of the scqm programme in a public hospital. a validated questionnaire was used to measure employees’ job satisfaction. the impact of the intervention was measured by comparing the pre-i...

As software evolves, maintenance practices require a process of accommodating changing requirements while minimizing the cost of implementing those changes. Over time, incompatibilities between design assumptions and the operational environment become more pronounced, requiring some regions of the implementation to require repeated modification. These regions are considered to be “unstable”, an...

We empirically explored the roles and scope of knowledge management systems in organizations. Building on a knowledgebased view of the firm, we hypothesized and empirically tested our belief that more integration is needed between technologies intended to support knowledge and those supporting business operations. Findings from a Delphi study and in-depth interviews illustrated this and led us ...

Since approximately 20 years process management is regarded as innovative technology both for the description of complex applications and for supporting their execution. Soon after the beginning of this process era, an inflation of process management systems started to flood the market. However, many users were very frustrated when they had to experience that these process management systems di...

Multi-Disciplinary Engineering (MDEng) environments involve a wide range of models, processes and tools that were not designed to cooperate together. The Ontology-Based Information Integration (OBII) approach has been proposed to address the integration issue within such environments. However, knowledge changes management and analysis (KCMA) process within the environment are not covered within...

The paper presents I.M.P.A.K.T. (Information Management and Processing with the Aid of Knowledge-based Technologies), a semantic-enabled platform for skills and talent management. In spite of the full exploitation of recent advances in semantic technologies, the proposed system only relies on standard SQL queries. Distinguishing features include: the possibility to express both strict requireme...