Purpose – The purpose of this paper is to study the e-government service quality and risk perceptions of personal income taxpayers on e-government service value. Design/methodology/approach – The study uses qualitative in-depth interview and content analysis to explore the determinants of e-government service quality and risk dimensions of e-government service value. Findings – The findings sug...

Understanding the long-term impacts of present choices is of growing importance to citizens and governments in today’s world. Individual consumers have not received a great deal of support in their efforts to make these assessments for the products that they consume regularly. Consumers may not agree on the relative importance of all of the possible attributes that a product may have, yet each ...

Child poverty can be reduced by policies that help families earn more and supplement earned income with other sources of cash. A comprehensive antipoverty strategy could use a combination of these approaches. This article reviews recent U.S. experience with these broad approaches to reducing child poverty and discusses lessons from abroad for U.S. policymakers. The evidence reviewed suggests th...

In a service environment a service provider needs to determine the amount and kinds of capacity to meet customers’ needs over many periods. To make good decisions, she needs to know the probability distribution of her customers’ demand in each period. We study a situation in which customers’ demand for a given service is random in each period, but inelastic, or modeled well by this assumption, ...

BACKGROUND This paper presents results from a public engagement effort in Nebraska, USA, which measured public opinions about governmental involvement in encouraging the use of electronic health records (EHRs). OBJECTIVE We examine the role of trust in government in contributing to public support for government involvement in the development of EHR technologies. We hypothesize that trust in g...