because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

abstract background: hospital emergency ward plays a pivotal role in hospital and health care system regarding necessity of immediate,qualicative and effective performance due to numerous and complicated processes happens in the emergency ward. qfd is one of the most effective methods used for designing and improving the quality in order to fulfill customers' expectations and improve their...

human activities in the fields of agriculture, municipal and industry introduce significant amounts of nutrients and organic materials into the rivers and streams resulting in their contamination. computer models such as qual2kw are used extensively for water quality management of rivers and streams. the qual2kw model is a one dimensional, non-uniform, steady water quality model, which has been...

modeling is one of the most interesting areas in various fields of science. unfortunately data quality, which has an important role in the modeling, is not considered. in fact, most often processes encounter disturbances which results in the collection of abnormal data and may lead to a model different from the real behavior of the process. on the other hand, most of real industrial processes a...

due to the importance of “service quality and customerssatisfaction” subject, this study seeks to investigate and prioritize thefactors which are effective on service quality and customers satisfactionusing grey relational analysis (gra) method. in the case of statisticalpopulations with large sizes, none of the other methods can competewith gra from the viewpoint of calculation accuracy. the s...

this study aimed at investigating the effect of intellectual capital and organizational performance on service quality. research method was descriptive and correlation, structural equation modeling. the population consisted of all 219 male and female staff of sport and youth general offices in west azerbaijan province. 180 subjects were selected as the sample by purposive non-random sampling me...

Human activities in the recent years have considerably increased the rate of water pollution in many regions of the world. In this case study, the main sources of wastewater discharging into the Gargar River were identified. Using river and point source flow rates and water quality parameters measured along the river, the river water quality was simulated using a commonly used, one-dimensional ...